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“She could sit with a frustrated patient and turn the moment around, and then walk into an operations meeting and just as easily solve a logistical bottleneck. That range is rare. She had a knack for anticipating problems before they escalated.”

“Shiela has an innate ability to have difficult conversations with patients, team members, or doctors in a very respectful and thoughtful way. We could always rely on her to diffuse a bad situation with class and clarity.”

“Shiela's strength is her ability to take an inflamed situation and calm people who are upset and emotional, which typically would escalate without her intervention. Dealing with patients in dentistry can be very challenging, and in these situations Shiela excelled.”

“I worked closely with Shiela for several years regarding clinical compliance. Sometimes this was upset patients, sometimes it was cases that required uncomfortable conversations, and she always handled them professionally. She is extremely organized and never forgets anything.”

“Shiela has a rare gift for navigating difficult patient situations. When patients were upset, frustrated, or on the verge of leaving a practice, Shiela consistently found a way to de-escalate the situation, listen with genuine empathy, and turn a negative experience into a moment of loyalty. Time and again, I watched her transform our most challenging patient interactions into some of our strongest patient relationships.”