seamless support
We work alongside your team, malpractice carrier, and legal resources when needed to keep communication organized, clear, and moving toward resolution.
Nationwide
Give Us the Headache, Get Back to Dentistry.
20+ Years of Dental Support: Solving Problems, Reducing Stress, Keeping Practices Moving.
how we help.
calm in difficult situations
Escalated patients can consume a manager's entire day. We step in, de-escalate the situation, manage the communication, and give your team the space to stay focused on the practice and the patients in front of them.
hard conversations
We are comfortable having the conversations most people avoid. Whether it's dissatisfaction, refunds, treatment concerns, complaints, or other sensitive situations, we approach each issue with confidence, empathy, and a focus on reaching the best possible outcome for everyone involved.
Our mission
Our mission is to take the most difficult patient situations off your plate, bringing calm, clarity, and experienced support when your practice needs it most.
what sets us apart.
We Know Dental
- 20+ years of dental-specific experience
- Experience supporting practices, clinicians, and teams across multiple states
- Deep understanding of patient complaints, refunds, chargebacks, board matters, insurance issues, and practice operations
- We understand the realities of running a dental practice, not just the theory behind it
We Step In When It Gets Complicated
- Calm, experienced support when a situation starts escalating
- Practical solutions focused on resolution, not adding more work to your plate
- Direct support with difficult patient situations, documentation, communication, and next steps
- We know when to take the lead and when legal, malpractice, or other resources should be brought in
We Make Your Life Easier
- Fast response when your practice needs support
- Flexible help based on the situation in front of you
- Clear communication and actionable next steps
- Our goal is simple: take the headache off your plate so you can get back to your patients
our impact by the numbers.
20+
years in dental operations
250+
doctors supported
$3M+
saved in negotiated refunds
10,000+
escalated patients turned around
who you'll actually be working with.
Shiela Fazeli
Founder & Dental Escalation Strategist
Shiela brings more than 20 years of experience across private practice, specialty dentistry, corporate dental operations, and multi-location leadership. She is also a specialty dental practice owner, giving her firsthand understanding of the pressures practice owners and managers face when difficult patient situations arise.
Her background includes serving in director-level roles supporting numerous dental locations, managing complex patient escalations, and helping practices navigate situations involving clinical dissatisfaction, refunds, complaints, legal exposure, and malpractice involvement.
Her experience spans
- Specialty practice ownership and operations
- Multi-location dental leadership
- Private practice and corporate dentistry
- High-level patient escalations and de-escalation
- Complex full-mouth and high-value treatment concerns
- Malpractice and legal coordination
- Patient complaints, refunds, and resolution strategy
- Practice systems and risk reduction
- Team communication and support
- Difficult conversations with patients and providers
Shiela's role is simple: step in when situations become difficult, bring clarity to the problem, manage the conversation, and help move everyone toward a practical resolution.
I believe most difficult situations can be resolved when the right person steps in, listens, communicates clearly, and isn't afraid to have the hard conversation.
Testimonials
in their words.
“I always knew that all the non-clinical aspects of the office were being taken care of and I trusted fully all that Shiela did. If there is a task to be done, there is no one I would trust more to get it done properly and quickly.”
“I have had the privilege of working with Shiela for over 10 years. She is incredibly hard-working and her commitment to customer and co-worker satisfaction is evident in everything she does. Her ability to motivate and guide others, coupled with her approachable and collaborative nature, makes her a joy to work with.”
“Working with Shiela has been one of the most rewarding experiences in my professional journey in dentistry. She has taught me invaluable skills that extend beyond technical knowledge.”
“I have worked alongside Shiela for over 10 years now. She is dependable, smart, organized and communicates very well. I give Shiela my Highest Recommendation without reservation.”
our values.
Calm Under Pressure
We bring a steady, solutions-focused approach when emotions are high and situations feel difficult.
Discretion & Confidentiality
Sensitive situations deserve careful handling. We protect privacy, respect the practice-patient relationship, and approach every escalation with professionalism and discretion.
Clear Communication
We believe the right conversation can change the outcome. We communicate thoughtfully, directly, and professionally with everyone involved.
Resolution Focused
We don't just manage conflict. We work toward practical, thoughtful resolutions that help protect the practice and move the situation forward.