Terms and conditions

Welcome to Dental Support Now. These terms and conditions govern your use of our website, www.dentalsupportnow.com, and the services we provide. By using the website or engaging our services, you agree to these terms. If you do not agree, please do not use the website.

1. Who we are

• "Dental Support Now", "we", "our" and "us" refer to Dental Support Now, an Arizona-based company providing escalation support to dental practices.
• "You" and "user" refer to any person or organization using our website or services.
• "Services" refers to the operational, documentation, patient-experience and administrative support described on this website and in a written service agreement.

2. What our services are, and are not

• We provide operational, documentation, patient-experience and administrative support to dental practices facing a difficult patient situation, a board complaint, a refund demand or a similar escalation.
• Our services do not constitute legal advice, legal representation, medical advice or tax advice. We are not a law firm. Where a situation needs an attorney we will say so, and we can work alongside the attorney you choose.
• We do not guarantee any particular outcome. Board decisions, patient behavior, review outcomes and legal results depend on facts and on third parties outside our control.
• Decisions about your practice remain yours. You are responsible for how you use our recommendations.

3. Using the website

• The content on this website is provided for general information only.
• You may not copy, distribute, modify or use the content for commercial purposes without our written permission.
• You agree not to interfere with the website or use it for any unlawful purpose.

4. Information you send us through the website

• Our contact form and newsletter signup are for general enquiries only. Please do not submit patient names, patient records or clinical details through the website.
• When our work requires patient records, we provide a secure way to share them and, where required, a written agreement covering that information. The website is not that channel.
• Our privacy policy explains what we collect through the website, how we use it, and the service providers that help us run the site. We do not sell personal information.

5. Payment and refunds

• Fees, payment terms and scope for each engagement are set out in the service agreement, proposal or invoice for that engagement.
• Refunds are considered case by case at our discretion, taking into account the work completed at the time of the request.

6. Intellectual property

• The content, text, logos and materials on this website belong to Dental Support Now and are protected by copyright and trademark law.
• You may not reproduce or republish any of it without our written consent.

7. Disclaimers and limitation of liability

• The website and its content are provided "as is" without warranties of any kind, express or implied.
• To the fullest extent permitted by law, Dental Support Now is not liable for any loss or damage, including financial loss, arising from your use of the website or reliance on its content.
• Liability for the services themselves is governed by the service agreement for that engagement.

8. Third-party links

• This website may link to third-party sites. We are not responsible for their content or their policies.

9. Governing law

• These terms are governed by the laws of the State of Arizona, and any dispute arising from them will be resolved in the courts of Arizona.

10. Changes to these terms

• We may update these terms from time to time. Changes take effect when posted on this page, with an updated effective date.

11. Contact

Questions about these terms: shiela@dentalsupportnow.com or (480) 447-5990.